IMPORTANT NOTE

Please remember that the tests are only for persons without COVID-19 symptoms or those without contact to someone who might be ill with COVID-19. If you experience symptoms such as fever, dry cough, shortness of breath or loss of sense of taste or smell, please consult your physician!

FREQUENTLY ASKED QUESTIONS (FAQs)

Information about Registration

No, please register for a test via our web shop.

Yes, non-travelers, or those traveling by train or car can have a test with us. Please keep in mind that the test is subject to a fee.

Payment is possible online with a credit card (Visa, MaserCard, American Express), PayPal, Giropay or using a voucher code. Voucher codes will be provided by our contractual partner. Cash payment will not be taken for ad hoc booking on site; for this purpose, an EC card booking can be made in exceptional cases.

Our staff can reschedule your appointment. Please send an e-mail to: info-muc@airport-lab.com

Please include your first name, last name, date of birth, booking confirmation number (in the subject line of the confirmation email), and your old and new appointment dates. If you are late for your appointment, we will try to book you into the next available slot at the test center.

Important: no cancellation is necessary for a rescheduled appointment!

You have a right of withdrawal, which also includes the cancellation of the appointment for sampling. Information about this is given in our terms and conditions/cancellation policy. If you wish to cancel, please send us a scanned copy of the completed cancellation form to widerruf@airport-lab.com. If you would like to send the document by fax, please use the following fax number: +49.89.895578-780.

The appointment should be rescheduled or cancelled at least 24 hours before sampling. Here, please note your express consent given before the conclusion of the contract that the service specified in the order will be started before the expiry of the withdrawal period. Cancellation is no longer possible upon complete fulfilment of the contract—from the start of sample collection.

Important: no cancellation is necessary for a rescheduled appointment!

INFORMATION ABOUT THE TEST AND THE TEST PROCEDURE

– Booking confirmation (you will receive an e-mail from us after online registration)

– Passport/ID card (with which you registered)

– Mask (FFP2, KN95 or N95)

In the 15 minutes before your sample is taken please do not:

– eat

– drink

– chew gum

– suck sweets

– brush your teeth

– use mouthwash

– smoke a cigarette

INFORMATION ABOUT THE TEST RESULT

To view your COVID-19 test result, you have the following options:

1. Scan the QR code you received during check-in at our test center. You will then be redirected to our COVID-19 result portal. Here you can retrieve your result by scanning the QR code again or by entering the QR code number. Alternatively, you can also use our app "My COVID-19 Result".

2. Use the information sent by e-mail and follow the instructions to create a customer account. Please remember your username. You will need it for all future logins.

Bitte entnehmen Sie die Bearbeitungszeiten für unsere unterschiedlichen Tests auf der Startseite unter “Testoptionen”. Beachten Sie, dass aufgrund der starken Nachfrage die Bearbeitungszeiten im Laufe des Tages variieren können. Von 21:00 – 7:00 Uhr findet keine Bearbeitung von PCR-STANDARD Tests statt!

The electronic report is prepared in German and English. A Chinese certificate is available in paper form. The Japanese certificate is available in paper form or digitally upon email request.

– Surname, name

– date of birth

– address and contact information (telephone and e-mail)

– passport/identity card number

– date and time of sample collection

– test method and result (CT value for positive results)

– physician's stamp and signature for PCR certificate

– laboratory information

No, this is not posisble for data protection reasons.

According to §7 (1) of the German Protection Against Infection Act (IfSG), the laboratory is obliged to report the direct detection of SARS-CoV-2 by PCR to the responsible health authority by name. The public health department will then contact you. An official quarantine order will be issued by the authorities.

Falsch negative Ergebnisse können grundsätzlich nicht mit letzter Sicherheit ausgeschlossen werden (siehe hierzu AGBs: “Falsch positive oder falsch negative Ergebnisse”).

Yes, if the result is negative. However, the current entry quarantine regulations apply until the certificate is received. Please refer to the website of the Federal Foreign Office.

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